Freewave.Tech
(321) 222-0889 Get Support
Plans & pricing

$29 per person, per month.

One support plan for your whole team, priced by how many people we look after. Five people for $99, then $20 for each person after that. Month to month, no setup fee, cancel anytime.

  • Mon–Fri 8–5 PT
  • Remote nationwide
  • No setup fee, no minimum

One plan, priced per person

Freewave.Tech Support

$29/person/month

Everyone on the plan gets unlimited remote help, and each person includes one computer.

People on your planPer month
1 person$29
2 people$58
3 people$87
4 or 5 people$99
Each person after 5+$20
More than 100 peopleFree assessment

So 10 people is $199 a month, 25 people is $499 and 50 people is $999.

Each person includes one computer. Extra computers or servers are $29 a month each.

Work out your price

Included for everyone on the plan

What the plan covers

  • Unlimited remote help for everyone on the plan, by phone or email
  • Their computers, phones and printers, the servers on your plan, your Wi-Fi and network
  • Microsoft 365 and Google Workspace users and licences, added, changed and looked after
  • Everyday security: antivirus, MFA setup, and a straight answer on suspicious emails
  • We deal with your vendors: internet provider, software support lines, the hold music

Outside the plan

Members pay half: $75/hour for on-site visits and projects (non-members $150/hour). Members are clients with an active support plan.

  • New projects: migrations, new office or network setups, security programs and compliance work, at the hourly rate or a fixed quoted price
  • Server projects: building, moving, restoring or redesigning a server, at the hourly rate or a fixed quoted price
  • On-site visits: at the hourly rate in San Juan County, WA, quoted elsewhere
  • Hardware and licences: the cost of new equipment and software subscriptions

We tell you the price and get your go-ahead before any of it starts.

More than 100 people?

Bigger teams start with a free assessment. You keep the written findings and get a quote built around what we found.

Start with a free assessment
The fine print, in plain English

How the plan works

Billing
Charged monthly by card through Stripe, for the people and extra computers or servers on your plan. Sales tax is added where it applies.
Setup
No setup fee and no minimum. We call within one business day of signup to book a short kickoff.
Who counts
Each person on your team we support. Every person includes one computer; any extra computer or server is $29 a month. Each virtual machine counts as a server, and so does the machine running them. Routers, firewalls and storage boxes are part of your network, not servers.
Team changes
Add or remove people, computers and servers in your client portal. Your bill adjusts, prorated for the rest of the month.
Cancelling
Cancel anytime from your client portal. Your plan runs to the end of the month you’ve paid for.
Hours
Monday to Friday, 8am to 5pm Pacific. Emergencies outside those hours are handled best-effort.
“Unlimited”
We don’t count tickets or hours for the everyday remote support the plan covers. Project-sized requests are quoted, and there’s a fair-use rule for unusually heavy use (Terms, Section 3.2).
Hourly work
On-site visits and projects are $75/hour for members and $150/hour for non-members. On-site visits are in San Juan County, WA; elsewhere is quoted.
Projects
Quoted up front, at the hourly rate or as a fixed price, and nothing starts without your go-ahead.
Sign up

Start your plan

Tell us how many people you have and who we’re talking to. Payment happens on Stripe’s secure page.