Assessment
A technology audit of your environment: assets, network, security posture, backups, licensing and risk. You get the findings in writing whether or not you engage us.
Resources
A predictable path from first call to steady state.
Whether it’s a one-off migration or a full managed services agreement, the shape of the work is the same — understand, plan, execute, then improve.
Roadmap
We prioritise what to fix now, what to schedule and what to budget for — mapped to cost, risk and business impact rather than vendor preference.
Onboarding
Documentation, monitoring agents, security baselines and backup verification go in first, so day one of support is already proactive.
Optimise
Ongoing support, patching and reporting — reviewed quarterly against the roadmap, your budget and where the business is going next.
What you keep
Documentation you actually own
The knowledge about your environment should never live in one engineer’s head. Every Freewave Tech engagement produces artefacts you keep, even if the relationship ends.
Asset inventory
Every device, licence and vendor, current and searchable — so refreshes and audits start from a known list, not a scavenger hunt.
Network diagrams
How sites connect, where the firewalls sit, and what fails over to what. Updated when the environment changes, not once at kickoff.
Runbooks
The actual steps for the things that go wrong at 11pm. Written so someone who didn’t build the system can still recover it.
Start with a free technology assessment
One conversation, a look at your environment, and a written summary of what’s working, what’s at risk and what it would cost to put right.