Support

Get help.

For clients on a support plan. Email or call us, Monday to Friday, 8am to 5pm Pacific.

Account owner? Sign in to the client portal.

For most things

Email us

Write to [email protected] from the email address on your team’s list. Each email becomes a ticket we track until it’s fixed.

Email [email protected]

What to include

Your name and your company
What’s happening, and on which computer or device
A screenshot, if you can take one
How urgent it is, and whether anyone is stuck

What happens next

You get a ticket numberAn automatic reply confirms we have it, with a number like T123 in the subject.
Reply to add detailsReply to that email with anything new. It stays on the same ticket, and reopens it if it was closed.
We reply on the same threadYour account owner can also see your company’s tickets in the client portal.

No automatic reply within a few minutes? Check your spam folder for Freewave.Tech Support. If it isn’t there, your address may not be on your team’s list: ask your account owner to add you in the client portal, or call us.

When it can’t wait

Call us

Talk it through with a person on the phone.

Call (321) 222-0889

Monday to Friday	8am to 5pm Pacific
Other times	Emergencies, best effort

Security problem? A hacked account, a lost or stolen device, or a link you wish you hadn’t clicked: call right away. If we don’t pick up, email us too so it’s on record.

Keep it safe

Never email passwords, recovery codes or other secrets, even to us. If we need one, we’ll ask and give you a safe way to share it. Before a password reset or an admin change, we may check who’s asking.

Account owners

Manage your plan in the client portal

Signed up for the plan? You’re the account owner. There’s no password to remember: enter your email and we send you a 6-digit code and a one-tap sign-in link.

Only the account owner signs in to the portal. Everyone else on your team just emails [email protected] from the address on your team’s list.

Account owners can

Manage the team: add or remove people, computers and servers. If a change affects your bill, you see the new monthly price before it happens, and changes are prorated.
See your tickets: every request your team sends us, and our replies.
Handle billing: update your card and get invoices, through Stripe.

Not a client yet?

Plans are $29 per person a month, five people for $99. Or start with a free technology assessment, and keep the written findings either way. Questions? Email [email protected].

See plans Free assessment